Refund policy

Return and Refund Policy

At SCENTAM, we are committed to providing a reliable shopping experience. Please read our Return and Refund Policy before placing an order.

1. Return Eligibility

Due to the personal-care and hygiene considerations associated with perfumes, we generally accept return, replacement, or refund requests for eligible product issues, including:

  • Products received in damaged condition.

  • Perfume bottles that arrive broken or leaking.

  • Incorrect products received.

  • Verified manufacturing defects.

  • Missing items from an order.

Please report any such issue within 48 hours of delivery by contacting us at [customer support email].

The 48-hour reporting period helps us investigate delivery-related issues promptly. It does not remove any rights or remedies available under applicable law.

2. Products Not Eligible for Return

Unless required by applicable law, we generally do not accept returns for:

  • Perfumes that have been opened or used, except where a verified defect or other legally protected issue applies.

  • Products damaged after delivery due to improper handling.

  • Requests based solely on a change of mind or fragrance preference.

Each request will be reviewed based on the circumstances and applicable law.

3. How to Request a Return or Replacement

To report an issue, please email [customer support email] with:

  • Your order number.

  • Your name and contact number.

  • A description of the issue.

  • Clear photographs of the product and packaging, if available.

  • An unboxing video, if available.

Our team will review your request and inform you of the next steps.

4. Refunds and Replacements

Once your request is reviewed and approved, we will communicate the appropriate resolution.

Depending on the circumstances and applicable law, this may include a replacement, refund, or another appropriate remedy.

Approved refunds will generally be processed through the original payment method where possible. The time taken for the amount to appear in your account may depend on your bank or payment provider.

For Cash on Delivery (COD) orders, we may request the necessary details to process an approved refund securely.

5. Order Cancellation

Cancellation requests may be considered before an order is dispatched. Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process.

Please contact us as soon as possible if you wish to request a cancellation. Any applicable refund or other remedy will be handled in accordance with applicable law.

6. Return Shipping

For approved requests involving damaged, leaking, incorrect, or defective products, SCENTAM will communicate the applicable return, collection, or replacement arrangements.

Any return shipping charges or collection arrangements will be communicated before the return is initiated, subject to applicable law.

7. Contact Us

Brand: SCENTAM
Customer Support Email:Ā scentamofficial@gmail.com
Phone/WhatsApp: 7982420584