Shipping Policy

At SCENTAM, we aim to provide a convenient and reliable delivery experience. This policy explains our shipping charges, order processing, and estimated delivery times.

1. Shipping Charges

SCENTAM offers free shipping across India for all orders delivered to serviceable PIN codes.

Standard shipping charges will not be added to eligible orders. If any exceptional charge applies to a particular service or order, it will be communicated before the order is placed.

2. Order Processing

Orders are generally processed within [insert processing time, e.g., 1–3 business days].

Processing times may vary during promotional sales, public holidays, or periods of high order volume.

3. Estimated Delivery Time

Our estimated delivery timeframe is 3–7 business days after dispatch, subject to courier serviceability and the delivery location.

Delivery times are estimates and are not guaranteed. Remote locations, public holidays, courier delays, weather conditions, or other unforeseen circumstances may affect delivery.

4. Order Confirmation and Tracking

Order confirmations and shipping updates may be communicated through the contact details provided at checkout.

Where tracking is available, tracking details may be shared by email, SMS, WhatsApp, or another available communication channel.

Tracking information may take some time to update after the parcel is handed over to the courier.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, PIN code, and contact number.

Incorrect or incomplete details may cause delays or unsuccessful delivery. Please contact us promptly if you notice an error in your address after placing an order.

Address changes may not be possible after dispatch.

6. Failed Delivery or Returned Shipments

Delivery may be unsuccessful if the recipient is unavailable, the address is incorrect, or the courier cannot contact the recipient.

If a shipment is returned to us, please contact customer support to discuss the available options. Any reshipment arrangements will be communicated in advance and handled in accordance with applicable law.

7. Damaged, Leaking, or Incorrect Orders

If your order arrives damaged, leaking, incorrect, or defective, please contact [customer support email] within 48 hours of delivery.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging, if available. An unboxing video may also help us review the request.

Eligible cases will be handled in accordance with our Return and Refund Policy and applicable law. The 48-hour reporting period does not remove rights or remedies that cannot lawfully be restricted.

8. Delivery Delays

Although we make reasonable efforts to ensure timely delivery, delays may occur because of courier disruptions, severe weather, public holidays, operational issues, or other circumstances outside our reasonable control.

We will make reasonable efforts to provide updates when significant delays are known to us.

9. Contact Us

Brand: SCENTAM
Customer Support Email: scentamofficial@gmail.com
Phone/WhatsApp: 7982420584